I bought a game called War Game: Red Dragon, and I didn’t really like it and I played for 30 minutes. I had to get a haircut and I was getting rushed out of my house so I didn’t have time to exit the game. I was thinking and decided to get a refund so when I got back to my house, and I checked my time it said 4 hours(My barber doesn’t have appointments and there were 4 people in the shop.) So I remembered that they said that they judge things on a case by case situation and I explained my situation to steam and tried to get a refund and they said I couldn’t get a refund. So is it a bot that judges or is it a real person.
Given that these refunds do not automatically get released at the point you apply for a refund we can assume there what is most likely happening is a mix of a bot and human interaction.
The steam refund policy states:
Where Refunds Apply
The Steam refund offer, within two weeks of
purchase and with less than two hours of playtime, applies to games
and software applications on the Steam store. Here is an overview of
how refunds work with other types of purchases.
What we can expect here is that this is picked up and looked at by a bot to make sure that once someone applied for a refund that you meet the 2 hour game time and less than 2 weeks old. Given the handling of refunds and money, that’ll be passed over to a finance department to give final approval to release the funds.
In your situation I don’t see why Steam would give you a refund, the ingame time will be over the 2 hour period and regardless of if you did something or not this isn’t something steam will actually track so for argument’s sake it won’t be a factor in their decision. I’d suggest just taking this as a life lesson and next time you need to rush out alt+f4 or power the machine down.